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1. Project Background
Qingdao Jimo People's Hospital, established in 1949, is a comprehensive public hospital serving the 1.395 million residents of Jimo District. As a prominent healthcare institution in the region, the hospital integrates medical, educational, research, preventive, rehabilitation, and healthcare functions. The hospital includes 62 clinical and medical technology departments, providing essential healthcare services to the local population.
The hospital was seeking a solution to improve patient experience and streamline administrative processes, especially the crowded and time-consuming queuing for appointments, registration, and payments.
2. Collaboration Model
Collaboration Type: OEM
Collaborating Distributor: Qingdao Hisense Medical Technology Co., Ltd.
Division of Responsibilities:
· Qingdao Hisense Medical Technology provided the product requirements, software development for medical appointment registration, and the integration of the kiosk’s registration and calling system.
· Kioskian took charge of the design, production, assembly, and integration of related peripherals, ensuring a seamless interface with the hospital’s system.
Local Support: Qingdao Hisense Medical Technology handled on-site installation and ongoing maintenance, ensuring smooth implementation and long-term operation.
3. Solutions Provided
Product Type: Self-service registration kiosks, 21.5-inch LCD displays.
Key Features: The self-service kiosk solution introduced a new model of appointment-based medical visits, drastically reducing the need for on-site queuing for registration and payments. Patients can now book appointments via the hospital app, WeChat, or other channels, and upon arrival, simply scan their code at the kiosk for self-check-in, thereby reducing congestion and saving valuable time.
Technological Highlights:
· Appointment Integration: Patients can book their medical appointments ahead of time, eliminating long queues.
· Contactless Registration: The kiosks offer a contactless self-check-in process, ensuring patient safety and streamlining the entire registration experience.
4. Project Outcomes
Scope:
· 27 self-service registration kiosks
· 210 21.5-inch LCD displays
Results: The self-service kiosks have significantly improved patient flow and reduced waiting times. All hospital services are now available through self-service machines, greatly enhancing service efficiency and ensuring smoother patient management.
Market Feedback:
The implementation of the self-service kiosks has been met with positive feedback from patients and hospital staff alike. It has greatly enhanced the overall patient experience by reducing overcrowding, ensuring faster service, and improving the efficiency of hospital operations.
5. Ongoing Collaboration
Long-Term Partnership: The success of this project has led to a long-term collaboration with Qingdao Jimo People's Hospital, with self-service kiosks now being used hospital-wide for various administrative processes.
Growth Potential: Following the success in Jimo, Kioskian expanded its self-service kiosk solutions to other hospitals, including Shandong Jining Central Hospital and Hunan Provincial Women and Children’s Hospital, further strengthening its presence in the healthcare sector.
