As of 2024, CHINA POST operates over 54,000 service outlets, with Postal Savings Bank of China (PSBC) having 39,364 branches across the country, including 36 regional sub-branches. PSBC serves more than 660 million individual customers.

Project Background

Client Information:

As of 2024, CHINA POST operates over 54,000 service outlets, with Postal Savings Bank of China (PSBC) having 39,364 branches across the country, including 36 regional sub-branches. PSBC serves more than 660 million individual customers.

Client Needs:

With the rapid spread of the internet, traditional financial institutions face significant competition from online financial services and payment institutions. CHINA POST and PSBC need to leverage technology to improve their financial services and attract more customers, particularly seniors, who are a large portion of their customer base. To better serve these customers, they urgently require a self-service queue manag

Collaboration Model

Collaboration Approach: Joint Development

Responsibilities:

· The client provided functional requirements for the system.

· We were responsible for the design of the self-service queue machine’s appearance, software development, production, and the subsequent delivery, installation, and maintenance of the devices.

Localization Support:

· Early Stage: We worked closely with PSBC to understand their needs, communicate technical details, and confirm the final plan.

· Mid-Stage: During development, we cooperated on software testing and machine appearance design, customized prototypes, and applied for patents.

· Final Stage: After testing the software functions and fine-tuning the system, we deployed 2 testing units in each of PSBC’s 32 branches across the country, successfully passing the final acceptance tests.

Solutions Provided

Products: Medium-sized queue management kiosks, small kiosks, and embedded kiosks.

Key Features:

In response to PSBC’s needs, we designed three versions of kiosks with 18.5", 13.3", and 10.1" screens. All kiosks were equipped with wireless RF technology, enabling plug-and-play installation without the need for wired networks. Software features included WeChat and app-based reservations for remote queue management, allowing customers to check real-time wait times and reserve a place in line.

Technical Highlights:

The introduction of WeChat and app-based reservation systems greatly improved queue efficiency and helped alleviate overcrowding during peak hours.

Special attention was given to elderly customers by prioritizing them in the queue to provide a more convenient and user-friendly experience.

Project Outcomes

Quantity Delivered:

· China Post: 13,000 queue management kiosks

· PSBC: 5,200 queue management kiosks

Impact:

Following the deployment of the queue management kiosks, customer wait times were significantly reduced, and service counters efficiency improved. Customer satisfaction noticeably increased.

Market Feedback:

The feedback from PSBC and China Post was overwhelmingly positive. The kiosks were praised for their ease of use, powerful features, and minimal maintenance, making them a valuable addition to the bank's branches.

Ongoing Collaboration

Long-Term Partnership:

Since 2017, our collaboration with PSBC and CHINA POST has deepened, laying the foundation for a long-lasting partnership. This continued cooperation is a testament to the trust built between the two parties, ensuring future growth and projects.

Growth Potential:

Our sustained collaboration with PSBC and CHINA POST has demonstrated our overall capabilities and set the stage for expanding into further projects with banks like Bank of Beijing, Shanghai Bank, and Guangfa Bank.

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