Enhancing Exit-Entry Border Control Efficiency with Smart Queue Management Project Background

Collaboration Model

This project was executed through a distributor partnership model:

· Kioskian handled the design, development, and production of the queue management kiosks, ensuring reliability and compliance with local IT standards.

· The distributor was responsible for installation, maintenance, and on-site technical support.

Solutions Provided

· Product: 19-inch freestanding queue management kiosks

· Key Features:

· Fully wireless system for fast, hassle-free installation

· Centralized backend management for real-time monitoring across all inspection sites

· Automated service tracking to improve operational efficiency and data-driven decision-making

· Technical Advantage: Built on Xinchuang infrastructure, which is based on Chinese hardware and software, ensuring security, compliance, and seamless integration with national IT systems.

Project Outcomes

· Deployment Scale: 34 kiosks installed during Phase One

· Impact:

· A unified backend system provided headquarters with real-time data insights from all border inspection sites, allowing for improved service coordination and workload management.

· Market Feedback: The solution received a positive reception, with notable improvements in queue efficiency, service speed, and overall user experience.

Ongoing Collaboration & Future Growth

Following the success of Phase One, a full-scale Phase Two expansion is planned to extend the system to additional sites. This successful collaboration paved the way for more projects in the Exit-Entry Border Control sector in the future.