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Here are some real-life case studies of queue management systems in banks and how technological innovations have improved user satisfaction and service efficiency:
Lucheng Rural Commercial Bank – Embedded Queue Management Kiosk
The embedded queue management kiosk is installed seamlessly into the reception desk, offering an aesthetically pleasing and integrated design. Lucheng Rural Commercial Bank uses the Kioskian YTC190 embedded queue management kiosk.
Customers can obtain a queue ticket by swiping their bank cards or ID cards, as the kiosk is equipped with a card reader, an ID card scanner, and a thermal printer—all built into the device.
The display screen for calling numbers at the counter is an LED screen, displaying a single line of numbers with a length of 1060mm and a width of 167mm. This system streamlines the ticketing process, quickly identifies customer information, reduces manual tasks, and significantly enhances efficiency.
Guangzhou Rural Commercial Bank – Smart Queue Ticketing and Form Filling Integrated Kiosk
Guangzhou Rural Commercial Bank has implemented the Kioskian smart queue ticketing and form-filling integrated kiosk, which combines ticketing and form submission in one device. The system uses internet technology to enable seamless interaction between smartphones, smart terminals, and counter staff terminals.
Customers can follow Guangzhou Rural Commercial Bank's official WeChat account, click on the appointment service page, and select the business they wish to handle. They fill out the necessary information on their phone, which generates a QR code after submission. When they arrive at the designated branch, customers can scan their QR code at the kiosk to self-print the completed forms. The submitted information is automatically synchronized to the staff's computer, allowing them to simply verify it, thus saving time and reducing errors.
Additionally, customers who book through the WeChat app can enjoy VIP priority service, reducing the time required to complete their transactions by up to 50%.
Kioskian Multimedia Bank Bar-Style Display
For larger service areas, the surrounding bar-style display is both visually appealing and functional. The display is designed to match the length of the space, offering an optimal viewing experience.
This display is part of the queue management system, constantly updating and showing real-time queue numbers, the next customer in line, and the service status of each counter. It enhances the overall service experience by keeping customers informed of their place in line.
